1 Who can request account deletion

This page applies to anyone with a TepatiMasa account, including:

• Employer accounts (shop owners / managers)
• Employee accounts (staff)
• HR sub-accounts

TepatiMasa is published by Quantum Web Studio (Malaysia).

2 Delete specific data without removing your account

You can remove individual pieces of data from inside the app, without deleting your whole account:

• Social posts you authored — open the post, tap the trash icon. Posts also auto-expire after 48 hours.
• Your comments — tap the × icon next to your comment.
• Chat messages you sent — long-press the message and tap Delete. Messages also auto-expire after 30 days.
• Voice recordings — same as chat messages (long-press → Delete). The audio file is removed from storage immediately.
• Profile photo — Profile page → tap photo → choose a new one or remove.
• Notification preferences — Settings → Notifications → toggle individual categories off.

Data that cannot be removed individually (require full account deletion or contact support):

• Attendance records and clock-in location history (required for HR/payroll audit)
• Salary slips and PCB/EPF/SOCSO records (retained 7 years under Income Tax Act 1967)
• Signed employment agreements / contracts

For removal of any of the above without full account deletion, email [email protected] with a clear description of what to delete and your reason.

3 Option A — Delete your full account from inside the app

The fastest way is to use the in-app deletion flow:

1. Open the TepatiMasa app and log in.
2. Go to Settings (Tetapan) from the main menu.
3. Scroll down and tap Delete Account (Padam Akaun).
4. Enter your password to confirm your identity.
5. Optionally enter a reason and tap Confirm.

Your request is reviewed within 14 days. We may contact you via your registered email to confirm before purging the data.

4 Option B — Email request

If you no longer have access to the app, email us from the address registered on the account:

Include in the message:

• The email address used to register
• Your full name as it appears on the account
• The shop / company name (if employer)

We will respond within 5 business days and complete the deletion within 30 days.

5 What gets deleted

Once a deletion request is approved, the following are permanently deleted:

• Profile data (name, email, phone, IC/passport number, address, photo)
• Authentication credentials (password hash, session tokens, device tokens)
• Attendance records and clock-in location history
• Payroll details, salary slips, deduction history (PCB, EPF, SOCSO)
• Agreements / contracts you signed in the app
• Social feed posts, comments, likes
• Chat messages (text and voice recordings)
• Uploaded images and audio files in storage
• Push notification tokens (FCM / APNs)
• Notification preferences and language settings

6 What we keep (and why)

Some records are retained for legitimate legal or operational reasons:

• Payment / invoice records — kept for 7 years as required by Malaysian tax and accounting law (Income Tax Act 1967 §82, Companies Act 2016).
• Anonymised audit logs — login attempts and security events, with personal identifiers stripped, kept for 1 year for fraud prevention.
• Backup snapshots — encrypted database backups overwrite within 30 days; we do not actively access backup data.

7 Subscription and billing

If your account has an active paid subscription:

• Cancel the subscription before requesting deletion to avoid further charges.
• No refunds are issued for the unused portion of the current billing cycle (see Terms of Service).
• Past invoices remain in our accounting records as required by law.

8 Questions

If you have any questions about how your data is handled, see our Privacy Policy or contact us at [email protected].

1 Siapa boleh minta pemadaman

Halaman ini terpakai untuk sesiapa yang mempunyai akaun TepatiMasa, termasuk:

• Akaun majikan (pemilik / pengurus kedai)
• Akaun pekerja (staff)
• Sub-akaun HR

TepatiMasa diterbitkan oleh Quantum Web Studio (Malaysia).

2 Padam data spesifik tanpa padam akaun

Anda boleh padam data tertentu dari dalam app, tanpa perlu padam keseluruhan akaun:

• Post social yang anda tulis — buka post, tekan ikon tong sampah. Post juga auto-tamat selepas 48 jam.
• Komen anda — tekan ikon × di sebelah komen anda.
• Mesej chat yang anda hantar — long-press mesej dan tekan Padam. Mesej juga auto-tamat selepas 30 hari.
• Rakaman suara — sama macam mesej chat (long-press → Padam). Fail audio terus dipadam dari storage.
• Foto profil — Halaman Profil → tekan foto → pilih baru atau buang.
• Pilihan notifikasi — Tetapan → Notifikasi → matikan kategori individu.

Data yang tidak boleh dipadam satu-persatu (perlu padam akaun penuh atau hubungi support):

• Rekod kehadiran dan sejarah lokasi clock-in (perlu untuk audit HR/payroll)
• Slip gaji dan rekod PCB/KWSP/PERKESO (disimpan 7 tahun di bawah Akta Cukai Pendapatan 1967)
• Perjanjian/kontrak pekerjaan yang ditandatangani

Untuk pembuangan mana-mana di atas tanpa padam akaun penuh, emel ke [email protected] dengan keterangan jelas apa yang nak dipadam dan sebab.

3 Pilihan A — Padam akaun penuh dari dalam app

Cara paling cepat ialah guna fungsi pemadaman dalam app:

1. Buka app TepatiMasa dan log masuk.
2. Pergi ke Tetapan dari menu utama.
3. Skrol ke bawah dan tekan Padam Akaun.
4. Masukkan kata laluan untuk pengesahan.
5. Beri sebab (pilihan) dan tekan Sahkan.

Permintaan anda akan disemak dalam tempoh 14 hari. Kami mungkin hubungi anda melalui emel berdaftar untuk pengesahan sebelum data dipadam.

4 Pilihan B — Hantar emel

Kalau tak boleh akses app, hantar emel dari alamat yang berdaftar pada akaun:

Sertakan dalam emel:

• Alamat emel yang digunakan untuk daftar
• Nama penuh seperti dalam akaun
• Nama kedai / syarikat (jika majikan)

Kami akan balas dalam tempoh 5 hari bekerja dan selesaikan pemadaman dalam 30 hari.

5 Apa yang dipadam

Selepas permintaan diluluskan, perkara berikut dipadam secara kekal:

• Data profil (nama, emel, no telefon, IC/pasport, alamat, foto)
• Kelayakan pengesahan (hash kata laluan, token sesi, token peranti)
• Rekod kehadiran dan sejarah lokasi clock-in
• Butiran gaji, slip gaji, sejarah potongan (PCB, KWSP, PERKESO)
• Perjanjian / kontrak yang ditandatangani dalam app
• Post social feed, komen, like
• Mesej chat (teks dan rakaman suara)
• Fail gambar dan audio dalam storage
• Token notifikasi (FCM / APNs)
• Pilihan notifikasi dan tetapan bahasa

6 Apa yang disimpan (dan kenapa)

Sesetengah rekod disimpan atas sebab undang-undang atau operasi:

• Rekod pembayaran / invois — disimpan 7 tahun sebagaimana diperlukan oleh undang-undang cukai (Akta Cukai Pendapatan 1967 §82, Akta Syarikat 2016).
• Log audit ditanpa-namakan — percubaan log masuk dan event keselamatan, dengan pengenal peribadi dibuang, disimpan 1 tahun untuk pencegahan penipuan.
• Snapshot backup — backup pangkalan data tersulit ditulis ganti dalam 30 hari; kami tidak akses data backup secara aktif.

7 Langganan dan bil

Jika akaun anda ada langganan berbayar aktif:

• Batalkan langganan sebelum minta pemadaman supaya tidak dicaj lagi.
• Tiada bayaran balik untuk bahagian yang tidak digunakan dalam kitaran semasa (rujuk Terma Perkhidmatan).
• Invois lepas akan kekal dalam rekod perakaunan kami sebagaimana dikehendaki undang-undang.

8 Soalan

Kalau ada soalan tentang pengendalian data anda, rujuk Dasar Privasi atau hubungi kami di [email protected].